My loyalty to Roland keyboards since the early 80’s is starting to quickly fade. In fact, my next keyboard probably won’t even be a Roland at all; I’ll probably look at the new Korg workstations instead. I took a huge risk buying my new Roland the day it was released, without even reading any reviews first. That is how much I used to trust them.
It’s been over 7 weeks since I took my brand spankin’ new Roland Fantom G6 in for repair. I talked to someone about this at Roland once again on Friday. The guy seemed somewhat more helpful than the first guy I spoke with a while back. He promised to have a supervisor call me back on Monday. Well it’s Tuesday now, and I’ve not heard back from Roland yet. I can’t believe this is happening. I’ve felt more comfortable dealing with total strangers on eBay!
According to the Magnuson-Moss Warranty Act of 1975, the company “must, as a minimum, remedy the consumer product within a reasonable time”. I don’t think I would have a hard time proving in court that this has not been a reasonable amount of time. If Roland can’t get a replacement part for my defective keyboard, then it’s time to step up to the plate and send me a new keyboard, immediately!